Discover Datasheet Result Report

[Please note that my clients comments are in blue ink on the original Discover Datasheets!]

I learned that sometimes observations (and even facts) may not lead you to the heart of the matter without conducting empathy research. Initially, I thought the client needed to know if everyone involved was on board and understood the new process. In actuality, the client needed to know why applications for re-design and design were not being submitted as expected. Additionally, I also learned that the Discover Datasheet can bring clarity when reviewing and revising with the client. 

Facilitating the Discover Step - Lessons Learned

Application of the Discover Datasheets

The starting point was with the goal in mind.The types of data included reviewing the system of nominations for course design, determining how many courses were expired or expiring soon and needed to be re-designed (as a priority) and how many courses overall could be worked into the upcoming design cycle. But, going back to the starting point, there was an expectation that more applications would be submitted under the new Application (vs nomination) process for re-design or design. This hasn't happened yet -- so more feedback is needed.

Lessons Learned

A seemingly flawless system or process may have areas of concern or need to be tweaked.
Feedback is crucial.

As the architect and facilitator of the Discover step, I listened and clarified as needed.

Preliminary Empathy Research

The purpose of my empathy research was to better understand why the intended goal wasn't realized (as expected) in regards to the number of applications received for course re-designs or designs using the new process. During my Empathy Research with Discover Datasheet, I learned that the Discovery Types assisted greatly with defining the experience. Additionally, I was surprised that what I envisioned as a problem was really a need. Meeting with the client helped to clarify this issue and my client was most surprised by the lack of opportunities for feedback.

[My clients input is in blue ink!]

Identifying a Learning Environment to Apply LEDx

Traditionally, blended learning courses (online, hybrid and self-paced online) were designed or re-designed by a process known as course nomination. The departments would nominate a certain course for design/re-design and it would be slotted into the design cycle for development . Technically, the re-designs are courses that need significant revisions, are expiring soon or have expired and cannot be offered again until it has been re-certified. However, we are exploring a different method for in-taking new courses for design or re-design. My Learning Environment to Apply LEDx will be the Application for Online Course Development process. My client's role is that of supervisor to the application process. I selected this project because it is in the initial phase of implementation and requires evaluation and assessment for success. This learning environment matters because it involves the whole process of in-taking courses for design or re-design into the development cycle and we want to know that it is effective and efficient. I'll use the LEDx framework to 1) do empathy research and learn more about the needs and goals of the process, 2) develop a better understanding of the process and end goals,3) ensure the application process meet the needs of departments, management, faculty, and instructional designers 4) create a process that flows and works for all, 5) increase the number of courses submitted for design or re-design.

Empathy Research with Discover Datasheets

Client Empathy Discover Datasheet

Client Discover Focus Board

We determined that the blended initiatives are a necessary elements of virtual study tour.