Facilitating the Understand Step - Lessons Learned

Briefly describe/review how you decided to apply and use the Understand step in the project you selected. Include how you used diagnostic model and what challenges you experienced.

In review, I decided to use the Understand step for my project to document the process of switching from a course nomination process to an application process for online course development. I used the diagnostic model to create a snapshot of the process and realized where we intended to go wasn't where we ended up. The diagnostic model revealed that feedback was nil. Perhaps this would have made a difference in the projected direction of the project from the onset.

Next, explain the "lessons learned" you have gained from conducting the Understanding step. This might include insights about your project or the facilitation process of working with others. Be sure to describe the role you played as the architect and facilitator during the Understand step.

I learned that big projects often have the least amount of building blocks and that's OK -- if they aren't needed to accurately describe or model the learning environment. Getting the clients feedback while using the guide brings clarity and focus. In my role, I documented the process, submitted to my client for review and added additional comments or suggestion to improve the learning environment.