[Please note that my clients comments are in blue ink on the original Discover Datasheets!]
I learned that sometimes observations (and even facts) may not lead you to the heart of the matter without conducting empathy research. Initially, I thought the client needed to know if everyone involved was on board and understood the new process. In actuality, the client needed to know why applications for re-design and design were not being submitted as expected. Additionally, I also learned that the Discover Datasheet can bring clarity when reviewing and revising with the client.
Thanks for these reflections, Rhonda. Obviously, whether or not we're in the exact right spot at the outset of our journey, the important thing is that we end up where we need to be at the end. It looks like the Discover Datasheet has been helpful in that regard and, as you say, in clarifying issues with your client. Your datasheets provide a great deal of useful information. Thanks for sharing this.
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