The purpose of my empathy research was to better understand why the intended goal wasn't realized (as expected) in regards to the number of applications received for course re-designs or designs using the new process. During my Empathy Research with Discover Datasheet, I learned that the Discovery Types assisted greatly with defining the experience. Additionally, I was surprised that what I envisioned as a problem was really a need. Meeting with the client helped to clarify this issue and my client was most surprised by the lack of opportunities for feedback.
[My clients input is in blue ink!]
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