Client Empathy Discover Datasheet

Client Discover Focus Board

We determined that the blended initiatives are a necessary elements of virtual study tour.

Getting Focused-First Focus Board

This exercise allowed me to clarify the expectations of the learning environment by eliminating the things I wasn't trying to accomplish. I narrowed my focus to just include the ultimate objective of transitioning from a nomination process to an intake or application based process.

Discover Interview Reflections

My learning situation involved a group activity in a Transformative Learning course. The members of the group could not come to a consensuses regarding the direction we should take for a project.




Techniques and tools I used to build empathy:

1. Natural inquisitiveness and child-like curiosity.
I used this technique to break the ice among the members of the group.  It was beneficial due to breaking down the barriers, finding commonality and enhancing the overall experience.

2. Active listening.
While it's a given when building empathy, I used this tool to listen hard enough to grasp the emotional state and need.  The benefit is realizing the motivation behind another persons point of view or way of thinking.

3. Being vulnerable. 
I used this tool by allowing myself to be open and authentic --- even if my ideas were judged or rejected in the end. It was beneficial to the extent that others' felt free to share their ideas too.